Refund policy

At Skynbio, we believe healthier skin takes time. Unlike products that offer a quick fix, our formulas are designed to support your skin barrier and microbiome—processes that typically require several weeks of consistent use.

That's why we offer our Better Skin in 60 Days Guarantee.


Better Skin in 60 Days Guarantee: 

If your skin doesn't show improvement after 60 consecutive days of using your Skynbio products as directed, you may be eligible for a refund through our Better Skin in 60 Days Guarantee.

Because barrier repair and microbiome restoration don't happen overnight, we ask that you give your skin the full 60 days before requesting a refund.


Eligibility for Refunds:

  • To qualify for a refund, you must:

    • Use your Skynbio products consistently as directed for at least 60 consecutive days.
    • Submit your refund request within 30 days of completing the 60-day use period.
    • Provide:
      • A photo of your skin after 60 days of use.
      • A photo of your used product(s) showing the batch number.
      • A brief description of your experience using Skynbio.
    • Refunds are limited to one guarantee claim per customer.


How to Request a Refund:

  • Email us at hello@skynbio.com with:

    • Your order number
    • Your day-60 photo
    • A photo of your used product(s) showing the batch number
    • A brief description of your experience

    Our team reviews every request personally and will respond with the next steps, typically within 2 business days.

    Once your request has been approved, refunds are generally processed within 3 business days and returned to your original payment method.


Damaged or Defective Products:

  • If you receive a damaged or defective item, please contact us immediately at hello@skynbio.com with photos and your order details. We will replace the item or offer a full refund, including shipping, at no cost to you.


Exchanges:

  • We do not offer direct exchanges. If you would like a different product, please request a refund and place a new order.


Shipping Costs:

  • For U.S. orders, return shipping is a flat rate fee of $6 for items covered under our 60-day guarantee.
  • Original shipping costs are non-refundable unless the product is defective or damaged.


We are committed to your satisfaction and strive to make sure your experience with Skynbio is exceptional. If you have any questions, feel free to contact us at hello@skynbio.com.